IAEA recruiting IT Systems Engineer
Vienna, Austria, 27 November 2013
The Department of Safeguards is the organizational hub for the implementation of IAEA safeguards. The IAEA implements nuclear verification activities for some 180 States in accordance with their safeguards agreements. The safeguards activities are undertaken within a dynamic and technically challenging environment including advanced nuclear fuel cycle facilities and complemented by the political diversity of the countries.
The Department of Safeguards consists of six Divisions: three Operations Divisions: A, B and C, for the implementation of verification activities around the world; three Technical Divisions: Division of Concepts and Planning, Division of Information Management, and Division of Technical and Scientific Services; as well as two Offices: the Office of Safeguards Analytical Services and the Office of Information and Communication Services.
Within the Department of Safeguards, the Office of Information and Communication Systems (SGIS) is the centre of competence for the specification, development and maintenance of information and communication technology (ICT) systems and for the management of all ICT infrastructure and services to support safeguards. In partnership with other organizational entities, SGIS is responsible for planning and implementing an ICT strategy as well as enforcing ICT standards.
The User Support Section is responsible for ensuring that the Department of Safeguards has high quality computer services 24 hours a day, by providing ICT support to end users at the Agency's Headquarters, Regional Offices, and remote safeguards sites, as well as to inspectors in the field. The Section supports and manages users' ICT equipment centrally, enforces electronic security measures, safeguards IAEA data by implementing data encryption, provides the necessary electronic tools to satisfy the Department's information security requirements and quality customer support, and controls the life cycle of hardware and software.
Reporting to the User Support Section Head, the IT Systems Engineer is a member of the Desktop Engineering Team responsible for planning, designing, implementing, and managing the end user computing environment in the Department of Safeguards, covering hardware, software, security and deployment technologies, and associated policies and standards.
He/she contributes to and, if required, leads the implementation of IT projects related to the usability and security of the end user computing environment in the Department of Safeguards.
Functions / Key Results Expected
Desktop engineering: plan, design, implement, deploy, and manage user-friendly solutions for the end-user computing environment. Contribute to and play a leading role in the development of systems that adhere to the IT standards and policies. Develop and manage technologies for the deployment of software packages, updates, and fixes to the end-user computing environment in a secure, efficient and user-friendly manner. Evaluate, plan, test and deploy software updates and fixes.
Information security: contribute as a key player to ensuring the confidentiality, integrity and availability of Safeguards relevant information by proposing and developing appropriate desktop measures and operational support options.
Problem solving: investigate and resolve IT problems. Work with vendors on technical matters to prevent problems and optimise problem solving. Formulate and articulate expert opinions based on analysis.
Planning and project management: formulate, plan, and execute desktop engineering projects. Identify, investigate, and advise on emerging technologies and products, and assess their suitability of use within the overall IT strategy.
Communication: consult with and take direction from managers regarding work priorities and deliverables. Listen to customers, end users, and business analysts to understand requirements. Produce high level oral and written reports, presenting complex technical matters in clear terms tailored to specific audiences.
Contract duration: fixed term, 3 years (subject to a probationary period of 1 year).
Deadline: 2 January 2014
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